2026 Live Webinar: Keeping Your Cool: Emotional Intelligence in Action

Presented by Sylvette Wake of CPS HR Consulting

In today’s fast-paced and demanding workplaces, even thoughtful, capable people can find themselves reacting in ways they later wish they had handled differently. A stressful email, a difficult conversation, or a misunderstanding can quickly influence emotions, communication, and decision-making. Emotional Intelligence helps us better understand our reactions so we can pause, think clearly, and respond with greater intention — especially under pressure. This engaging webinar introduces the core concepts of Emotional Intelligence, with a special focus on self-awareness — the foundation for better communication, stronger relationships, sound decision-making, and professional success. Whether it’s managing stress more effectively, navigating challenging conversations, or avoiding assumptions that create misunderstandings, participants will leave with a simple, practical tool they can immediately apply in both their professional and personal lives.